Learn what it takes to become a skilled and knowledgeable bartender. This course emphasizes the educational side of bartending, covering foundational skills, customer service techniques, and industry best practices. Upon completion, you’ll earn a certification that sets you apart in the competitive hospitality field.

Welcome to Reaction Management, a comprehensive online course designed to transform your approach to customer service in the hospitality industry. This course is built on the foundation that your brand is defined by what your customers think of you, not what you think of yourself. We will explore the critical concepts and strategies to create positive customer reactions, drive repeat business, and ultimately, increase profitability.

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