Reaction Management: Elevating Customer Service in Hospitality
Welcome to Reaction Management, a comprehensive online course designed to transform your approach to customer service in the hospitality industry. This course is built on the foundation that your brand is defined by what your customers think of you, not what you think of yourself. We will explore the critical concepts and strategies to create positive customer reactions, drive repeat business, and ultimately, increase profitability.
Your Instructor
At Cheers Hospitality Collective, we are passionately committed to redefining hospitality by delivering unparalleled service, fostering community connections, and celebrating diversity. As a Black-owned, family-run business, we proudly offer a comprehensive suite of services—including Food & Beverage Consulting and Management, Hospitality Education and Staffing, Event Planning and Marketing, Host Bars and Catering, and Travel Agent Services—all under one roof.
Our mission is to empower businesses and individuals in our community by curating exceptional experiences that blend creativity, professionalism, and heartfelt service. We aim to be the cornerstone of hospitality excellence in our region, where every interaction inspires trust, joy, and lasting memories. At Cheers, we don’t just serve; we uplift, educate, and connect—because hospitality is more than a service; it’s a commitment to enriching lives.
Course Curriculum
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Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.